Promotional Products: Frequently Asked Questions

New to ordering custom promotional products? This guide walks you through how to order online, by phone, or by email — from picking products and getting a free quote to approving your proof and choosing an in-hands date.

Not sure which promotional product fits your brand, budget, or audience? These answers help you choose best-selling, on-trend, and budget-friendly items that recipients actually keep and use.

Request a product sample before you order — judge quality, size, and feel firsthand. This FAQ covers free samples, pre-production proofs, fit samples, timing, and how to start a sample request.

Minimum order quantities (MOQs) tell you the smallest run a product can be ordered in. Since 1997 we have kept minimums deliberately low — many items start at 6 to 24 pieces — with quantity-break pricing that rewards larger orders. Here is how MOQs work and how to order exactly what you need.

Answers to common questions about custom promotional product pricing — quantity price breaks, what affects the unit price, free itemized quotes, price matching, and how to hit your budget. Promotional Product Inc. has quoted no-surprises pricing since 1997.

Plain-English answers to every fee on a custom promotional product quote — setup fees, run charges, PMS color matches, digitizing, die and rush charges, and how to keep them low. Promotional Product Inc. has itemized fees transparently, with free digital proofs, since 1997.

How Promotional Product Inc handles payment, billing, and tax — accepted methods, purchase orders and net-30 terms for businesses and schools, tax-exempt support, invoices, and secure checkout. Serving customers since 1997.

Everything you need to know about sending us your logo — accepted file formats, vector vs. raster, resolution, color modes, and how our in-house art team preps your design. Every order includes a free digital proof and free standard art help, so even an imperfect file usually works.

No logo, a rough sketch, or a full-color mark that needs cleanup? Our in-house art team has handled free design help, typesetting, and logo prep on every order since 1997 — and every job comes with a free digital proof and unlimited revisions.

How custom screen printing works on apparel, bags, and drinkware — ink colors, screens, spot-color matching, durability, and which items print best.

How custom embroidery works at Promotional Product Inc. — digitizing, stitch count, thread colors, and which apparel and headwear take stitching best. In-house digitizing and a free proof on every logo since 1997.

Laser engraving and etching create permanent, ink-free logos on metal drinkware, awards, pens, and glass. Promotional Product Inc. has run in-house laser decoration since 1997, with a free proof before every run. Below are answers to the most common questions about engraving products, color, permanence, and turnaround.

Photo-quality, full-color decoration on promotional products — digital, UV, and dye-sublimation printing for logos, gradients, photos, and 360° wraps. Promotional Product Inc has decorated in-house since 1997, and every order ships with a free proof for sign-off.

Pad printing, debossing, embossing, foil stamping, etching, and other specialty decoration methods let your logo shine on curved pens, leather journals, glassware, and more. Promotional Product Inc has decorated in-house since 1997, and every order includes a free proof so you approve the look before we run it.

How Promotional Product Inc. reproduces your brand colors on custom promotional products. Serving brands since 1997, our art team works with Pantone (PMS) values, confirms every color on a free proof, and matches inks, threads, and finishes across decoration methods so your logo stays on-brand.

How proofing and order approval work at Promotional Product Inc. Every order includes a free digital proof with unlimited revisions, and nothing prints until you approve it. Since 1997 we have used this approve-before-production process to guarantee you get exactly what you sign off on.

Wondering how long your custom promotional products will take? Promotional Product Inc. has produced branded merchandise since 1997, and standard production runs 7–10 business days after proof approval, plus shipping. Below we explain when the clock starts, what speeds up or slows down turnaround, and how to hit your in-hands date with confidence.

On a tight deadline? Promotional Product Inc. runs rush production in as little as 3–5 business days on hundreds of items, with 24-hour service on select products and guaranteed in-hands dates. This guide covers rush fees, the fastest delivery, what qualifies, and how to save a last-minute order.

How Promotional Product Inc. ships your custom promotional products: costs, carriers, transit times, tracking, split shipments, freight, and delivery to events, residences, and international destinations. Trusted nationwide since 1997.

How Promotional Product Inc handles orders shipped outside the United States — accepted countries, customs duties and import taxes, commercial invoices, transit times, and payment. We produce in the U.S. and ship to Canada and worldwide. Serving customers since 1997.

How to change, cancel, or report a problem with a custom promotional products order. Since 1997 we have backed every order with a 100% satisfaction guarantee: free proofs prevent errors before they happen, and we make it right at our cost when a mistake is ours.

Answers to common questions about custom tumblers, water bottles, coffee mugs, and barware — pricing, minimums, laser engraving vs. printing, insulation, and care. Promotional Product Inc. has decorated branded drinkware in-house since 1997.

Custom t-shirts, polos, hoodies, jackets, and hats from Promotional Product Inc. — answers on sizing, brands, fabrics, minimums, decoration, and turnaround. Screen printing and embroidery done in-house since 1997, with free sizing samples and a free proof on every order.

Answers to the most common questions about custom bags and totes — from non-woven and cotton totes to backpacks, drawstrings, coolers, and duffels. Promotional Product Inc. has decorated bags for events, trade shows, and corporate gifting since 1997, with samples available and totes starting around $2.49.

Custom pens are the most cost-efficient branded item there is — and one of the most kept. These answers cover pricing, minimums, imprint methods, ink and barrel colors, stylus and metal styles, rush turnaround, and how to sample before you commit, from Promotional Product Inc. (helping brands since 1997).

Answers on custom power banks, USB drives, wireless chargers, Bluetooth speakers, and branded earbuds — pricing, certification, imprinting, and shipping. Promotional Product Inc. has supplied UL/CE/FCC-compliant promotional technology since 1997, with samples available on request.

Answers to common questions about eco-friendly and sustainable promotional products — recycled RPET totes, bamboo and wheat-straw drinkware, organic cotton, seed paper, cork, solar tech, and reusable straw kits. Promotional Product Inc. has built sustainable swag programs since 1997, with documented materials and samples available.

Quality and materials make or break a promotional product. Since 1997 we have supplied 50,000+ companies, sourcing from vetted suppliers and backing every order with a satisfaction guarantee. These answers cover how to judge quality, what material specs like 18/8 stainless and 600D polyester mean, imprint durability, and how to verify before you buy.

How to wash, clean, and store your custom promotional products so the imprint stays sharp and the item lasts. Practical care answers from Promotional Product Inc, helping clients protect their branding since 1997.

Practical answers on the safety rules behind promotional products — Prop 65, CPSIA, FDA food-contact, FCC, and the trademark, tax, and licensing questions buyers ask. Since 1997 we source compliant goods and pull documentation on request.

Promotional products are one of the most cost-effective, longest-lasting channels in marketing — and a well-built swag program can be measured like any other. Since 1997, Promotional Product Inc. has helped companies match products to audiences, embed tracking, and turn branded merchandise into real pipeline and loyalty. These answers cover strategy, budgeting, ROI measurement, and the tactics that make swag work.

Trade show giveaways, booth displays, and event swag from Promotional Product Inc. — helping US exhibitors win the floor since 1997. From tiered aisle giveaways and qualified-lead gifts to table covers, banner stands, tents, and lanyards, these answers cover what to order, how much, when to order, and how to ship straight to the convention center. Need a deadline rescued? We run rush programs for shows every day.

Promotional product recommendations by industry from Promotional Product Inc. — matching the right swag to your audience since 1997. Healthcare, real estate, education, restaurants, banks, automotive, nonprofits, tech and dozens more verticals each reward different items. These answers name the products that actually get used in your field, plus the compliance and budget notes that come with them. Not listed? Call us — since 1997 we have almost certainly outfitted your industry before.

Plan corporate holiday gifts, employee appreciation, and year-round seasonal campaigns with confidence. Promotional Product Inc. has built personalized gift sets and kitting programs since 1997 — here are the deadlines, budgets, and product picks for every moment on the calendar.

Authorized retail-brand gifts — Yeti, Stanley, Moleskine, Champion, Anker and more — customized with your logo since 1997. Here is how name-brand pricing, minimums, warranties, and tiered gift programs work.

How kitting, drop-shipping, warehousing, and branded company stores work at Promotional Product Inc. We assemble welcome boxes and gift sets, ship to home addresses, store your inventory, and run on-demand merch storefronts for teams of every size — serving US brands since 1997.

How to create an account, check order status, track shipments, and reorder past purchases with Promotional Product Inc. We have kept artwork and order history on file for our customers since 1997, so identical reorders skip new setup fees and ship faster.

Curious who is behind your order? This guide covers who we are, how long we have been in business, where we ship from, and the guarantees that put the risk on us — Promotional Product Inc. has served U.S. businesses since 1997.