1. Home/
  2. Return Policy/


The following information outlines Promotional Product Inc. return policies. If after reading these guidelines, you have a specific questions regarding any issue, please contact us at 1(888)212-5501 or return@promotionalproductinc.com for explanation or assistance.

Every day at PPI, our staff strives for 100% customer satisfaction. If you’re unsatisfied with your order for any reason, we’ll do everything possible to correct the situation to your complete satisfaction.

Non-Returnable Items

Except in the case of manufacturing defects, we are unable to accept returns on personalized promotional items and custom orders. Once your logo or imprint is printed on the product we will not accept any returns.

Pre-Production Cancellation

You have an option to cancel the order before we start the printing process. Once your order has been placed into production with your custom request as indicated on your visual proof, the order cannot be cancelled and refunds will not be issued.

Disclosure of Fees

Not all items are subject to a restocking fee. Returns on undamaged blank items may require an average of 10% to 30% restocking fee. This fee is based solely on the fee requirements of our suppliers. Because we do business with an ever-changing list of 600+ suppliers, each with different fee policies, any required restocking fee will be communicated to the customer in advance of the return request

Responsibility for Shipping

We will arrange for pickup of any misprinted, damaged or defective items at no cost to you.

Window of Returns

Please check your order for defects, color, quantity immediately upon arrival, as there are no returns after 30 days from receipt of order.

Securing an RMA/Return Authorization

In the event that you receive misprinted or incorrect merchandise, please contact us immediately within 1-3 days of your shipment arrival.

Required Condition of Returned Items

Returned items must be in new, re-saleable condition.

Receiving Your Refund

All orders must be received by our warehouse. Once the returned order is verified and confirmed, we will process your refund. The method of refund depends primarily on the method of initial payment. Credit card orders will be refunded to the same credit card of purchase. Refunds will be provided within 2-3 weeks of returned merchandise. You will only be refunded the unit price of the items, less the restocking fee. Shipping is not refundable.

Custom Orders

We do not provide returns or refunds on custom made orders.

International Refunds

All orders are charged in USD. We do not calculate conversion rates. All refunds will be for the exact amount charged in USD.

Please note: We do not have control of when freight carriers will schedule pick up packages for returns. This can delay the refund process.