Product Care & Usage FAQ

Wash custom apparel inside-out, cold, on a gentle cycle, then hang dry or tumble low. Heat is the enemy of plastisol and heat transfers — skip bleach, fabric softener on prints, and high-heat drying. Cared-for prints survive 50+ washes looking sharp. See more in our apparel FAQ and shop custom apparel.

Yes — iron screen-printed shirts inside-out or with a cloth barrier, never directly on the print. Direct heat can melt or gloss plastisol ink. Steaming from the inside is the safest wrinkle remedy for printed garments. Browse custom apparel or read our apparel FAQ.

Machine wash embroidered apparel cold and inside-out, avoid bleach, and skip high heat. Embroidery is the most durable decoration — threads outlast the garment when snags are trimmed (never pulled) and stains are treated around, not scrubbed through, the stitching. Shop custom apparel and see our apparel FAQ.

Hand-washing is the safe default for vacuum-insulated stainless tumblers — dishwasher heat can compromise insulation seals and printed imprints over time. Laser engraving itself is impervious. Some newer retail models are rated dishwasher safe, so check the product page. Shop stainless steel tumblers and our drinkware FAQ.

Ceramic mugs without metallic accents can be microwaved; stainless steel tumblers and anything with metallic trim never can. Metal and microwaves do not negotiate. When unsure, hand-warm liquids and pour. Explore drinkware and our drinkware FAQ.

A baking-soda paste or a vinegar soak handles most coffee staining and lingering odors, and bottle brushes reach tumbler bottoms. Avoid bleach on stainless and abrasives on printed exteriors; deep-clean lids and gaskets too. See our step-by-step on how to remove coffee stains from mugs and shop drinkware.

Water bottle lids smell because gaskets trap moisture and residue. Remove the gasket, soak lid components in vinegar solution or baking-soda water, brush the crevices, and air-dry fully with the lid off. A weekly gasket habit keeps bottles fresh indefinitely. Shop drinkware accessories and our drinkware FAQ.

Hand-wash powder-coated drinkware with non-abrasive sponges and avoid metal scouring pads that scratch the coating. Powder coat is tough, but drops on hard surfaces can chip edges — a silicone boot accessory adds insurance for job-site use. Browse stainless steel tumblers and our drinkware FAQ.

Spot-clean canvas and cotton totes for routine marks; for full cleans, machine wash cold and air-dry, expecting minor shrinkage on untreated cotton. Reshape while damp. Printed totes follow apparel rules: gentle, cold, no bleach. Shop cotton tote bags and read our bags FAQ.

Wipe or hand-rinse non-woven polypropylene bags and air-dry — machine washing and dryers degrade the non-woven fabric. They are engineered for repeated use, not laundering, so a damp-cloth wipe handles grocery-duty grime fine. Shop non-woven tote bags and our bags FAQ.

Wipe leather and PU journal covers with a barely damp cloth, and condition genuine leather occasionally with an appropriate conditioner. Keep PU (vegan leather) away from prolonged heat and solvents, which cause peeling; debossed marks need no special care. Shop journals and notebooks.

Laser-engraved items need no special care — engraving is a permanent material alteration, immune to washing and wear. Care for the underlying product per its material (stainless, bamboo, leather) and the mark outlives everything around it. Learn more in our laser engraving FAQ and shop drinkware.

Open umbrellas away from obstructions, dry them fully open before storage to prevent mildew and fabric stress, and avoid inverting in gusts beyond the frame rating. Auto-open mechanisms appreciate an occasional gentle dry-silicone touch at the joints. Browse umbrellas.

Store power banks at partial charge (40–80%) in moderate temperatures, and avoid hot cars and full-depletion storage, which age lithium cells fastest. Charge every few months in storage. Quality certified banks handle hundreds of cycles when treated this way. Shop power banks & wireless chargers and our tech FAQ.

Clean electronics unplugged, with a dry or barely damp lint-free cloth — never spray directly onto devices and never submerge unless the item carries a waterproof rating. Clear ports with dry air, not metal objects. Shop Bluetooth speakers and our tech FAQ.

Clean silicone and rubberized items with mild soap and water, then air-dry — silicone phone wallets, straps, and grips clean effortlessly. Avoid oils and solvents that degrade the adhesive backing on stick-on accessories. Browse tech & electronics or shop phone wallets.

Imprinted sunscreen, sanitizer, and lip balm typically last 1–3 years from manufacture — check the printed expiration dates. Store cool, since heat (cars, summer storage) shortens shelf life and can alter texture. Distribute consumables within their freshness window. Shop sunscreen, hand sanitizers, and lip balm & chapsticks.

Clean and completely dry event tents and banners before packing — trapped moisture mildews fabric and corrodes frames. Roll banners rather than folding them (creases become permanent), and store tents in their wheeled cases indoors. Shop banners and tents.

Yes — low-heat steaming releases shipping folds from polyester table throws, and many simply wrinkle out from hanging overnight. Avoid direct high-heat ironing on printed graphics. Shop table covers and banners.

Most fleece and sherpa blankets machine-wash cold and tumble low — always confirm the care label first. Plush toys generally spot-clean; surface-wash with mild soap and air-dry to protect embroidered features and stuffing. Shop blankets & throws and stuffed animals & plush toys.

Spot-clean caps and hats with mild detergent and a soft brush; hand-wash if needed and air-dry on a form — never the dishwasher, never the dryer. Structured crowns keep their shape best stored upright, not crushed in bags. Shop hats and read our apparel FAQ.

Hand-wash bamboo and wood products quickly (no soaking, no dishwasher), dry them immediately, and oil cutting boards monthly with food-safe mineral oil. Wood rewards minutes of care with years of service, and engraved marks deepen beautifully with age. Shop cutting boards and our laser engraving FAQ.

Yes — product-specific care guidance lives on each product page, and we can include printed care cards in kitted gifts on request. A small insert meaningfully extends product life and brand experience. Browse all products or contact us to add care cards to a kit.

Every extra month of product life is free additional impressions: a cared-for tote logs hundreds more public appearances, and a maintained tumbler earns years more desk time. Care instructions are impression-extension strategy disguised as customer service. Explore all products or about Promotional Product Inc.

Wear-and-tear is not a defect, but talk to us — small replacement runs are easy with your art on file, and brand-name items may carry manufacturer warranties. For valued recipients, the goodwill of a replacement usually costs less than the impression of refusing one. Contact us or see our returns FAQ.