Kitting, Fulfillment & Company Stores FAQ
How kitting, drop-shipping, warehousing, and branded company stores work at Promotional Product Inc. We assemble welcome boxes and gift sets, ship to home addresses, store your inventory, and run on-demand merch storefronts for teams of every size — serving US brands since 1997.
25 questions · All FAQ topics
What is kitting for promotional products?
Kitting assembles multiple items into one packaged unit — welcome boxes, event kits, or holiday gift sets — built to your spec with branded packaging and inserts. You order components; we assemble, box, and ship finished kits individually or in bulk. Browse gift sets or start a kitting conversation.
What goes into a great new-hire welcome kit?
The proven core is quality drinkware, a notebook and pen, an apparel piece in their size, one tech accessory, and a welcome card — boxed with brand tissue and crinkle. Typical budgets run $30–75 per kit; size collection per hire is handled in fulfillment. Explore tech gift sets or ask us to build a kit.
Can you ship kits directly to individual home addresses?
Yes — drop-ship fulfillment sends each kit to a recipient address from your spreadsheet, with per-address tracking and optional gift messaging. Remote teams, client gifting, and virtual-event audiences are exactly what this service exists for. Set up a drop-ship program.
How does address collection work for home-shipped gifts?
Provide a spreadsheet, or use a redemption-link approach: recipients click, confirm their own address and size, and fulfillment proceeds — no chasing colleagues for apartment numbers. Ask us to set up the redemption flow for larger programs.
What does kitting and fulfillment cost?
Per-kit assembly fees typically run a few dollars depending on component count and packaging complexity, plus materials such as boxes, tissue, and inserts, and per-destination shipping. We quote kits as landed totals so program budgeting is one clean number. Request a kit quote.
Can you store my inventory and ship on demand?
Yes — warehousing programs hold your bulk-purchased items and release on your schedule or per request: new-hire kits as hires happen, event inventory per show, monthly campaign drops. Storage fees are modest and quoted by pallet or shelf footprint. Discuss a warehousing program.
What is a company store program?
A company store is a branded web storefront where employees, franchisees, or distributors order approved merchandise on demand — from stocked inventory or made to order. Stores centralize brand control, simplify budgeting with points or allowances, and end swag-closet chaos. Scope a company store.
Who should consider a company store?
Organizations with 100+ employees, multi-location footprints, franchise networks, active recruiting, or recurring uniform needs benefit most. If someone in your office manages a spreadsheet of who-got-which-hoodie, a company store pays for itself in sanity alone. Tell us about your team.
Can company stores enforce brand guidelines automatically?
Yes — company stores carry only pre-approved products with locked decoration, so every order ships on-brand without marketing review. New-item additions route through your approval; the catalog is the policy. Set up a brand-controlled store.
How do employees pay on a company store — or do they?
Your choice: company-funded allowances or points for anniversaries and recognition, employee-paid at cost, payroll deduction, or hybrid models. Company stores make gifting budgets self-serve, so recipients pick what they will actually use. Compare payment models.
Can you handle size collection for apparel programs?
Yes — redemption links let each recipient select their own size and often color, eliminating the size-guessing that strands boxes of unworn 2XLs. Exchanges for misfits route through us, not your HR inbox. Set up size collection.
What is print-on-demand versus inventoried fulfillment?
Inventoried fulfillment bulk-produces at the best price break, warehouses, and ships fast on demand; on-demand produces per order with zero inventory risk but higher per-piece cost and slower shipments. Most programs blend both — inventory the staples, on-demand the long tail. Plan your mix.
Can kits include non-promotional items like snacks or gift cards?
Yes — we source and kit consumables such as snacks, coffee, and candles, and can insert client-provided items including gift cards into assemblies. Mixed kits are standard for holiday and event programs; you provide or approve every component. Build a mixed kit.
How far in advance should I plan a kitting program?
Plan 3–4 weeks for first-run kit programs: components follow normal production of 7–10 days plus assembly time, and longer for custom packaging. Holiday kit programs are September–October planning conversations. See production-time details or start planning.
Can you create custom-branded boxes and packaging for kits?
Yes — printed mailer boxes, branded tissue, ribbon, crinkle, stickers, and insert cards are designed by our art team. Custom packaging typically adds $2–8 per kit depending on box size and print, and transforms unboxing impact. Design custom kit packaging.
How do virtual event gift programs work?
Registrants receive a redemption link pre-event; kits drop-ship to homes timed to arrive before the session. Show-up rates and engagement measurably improve when the coffee-and-notebook kit is already on the desk. Plan a virtual-event kit program.
Can you fulfill internationally for global teams?
Yes — international drop-ship includes customs documentation per destination, and duties and timing vary by country. For large global programs, we will advise regional strategies that keep landed costs sane. Review international shipping or discuss a global program.
What reporting comes with fulfillment programs?
Inventory levels, shipment logs with tracking, redemption rates, size-curve analytics, and reorder alerts are delivered on your cadence. Program visibility is standard, not an upsell. Ask about program reporting.
Can franchisees or dealers order co-op merchandise through you?
Yes — multi-location programs support location-personalized decoration with each franchise address or number, centralized brand control, and per-location billing options. Franchise networks are core company store clients. Set up a co-op program.
How do recognition and milestone gifting programs work?
Define triggers such as anniversaries and achievements, gift tiers, and personalization; we hold inventory and ship per trigger with the recipient name engraved and your card enclosed. HR sends a spreadsheet row; we send the moment. Build a recognition program or see corporate gifting.
What's the minimum size for a fulfillment or store program?
Smaller than you would think — kit programs make sense from a few dozen units, warehousing from a pallet, and company store programs from roughly 100-person organizations. Tell us your scale and we will candidly say whether a program or simple ordering serves you better. Discuss your scale.
Can I update kit contents over time?
Yes — kits are recipes, and recipes evolve: swap items seasonally, refresh apparel styles, and retire slow movers. Inventory planning around changes keeps waste near zero, and we manage component transitions. Refresh your kit contents.
Who handles returns or exchanges on drop-shipped kits?
We do — misfit sizes, transit damage, and address failures route to our team for exchange or reshipment under the same guarantees as any order. Recipients get a help contact in every box. Review returns and exchanges or contact us.
How is program pricing structured?
Components at quantity-break pricing, plus transparent per-kit assembly, packaging materials, storage if warehoused, and shipping per destination — itemized so finance sees every line. Annual commitments unlock deeper component pricing. Request itemized program pricing.
How do I start a kitting or company-store conversation?
Email info@promotionalproductinc.com or call 1-888-212-5501 with headcount or audience, your kit vision or store scope, and timing. We will return a program outline with per-unit economics, typically within two business days. Contact our program team.
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