Order Tracking & Reorders

No. We do not have customer accounts or a login. You can request a quote or place an order on the site with just your contact and shipping details, and our team handles the rest. Contact us if you need help.

Contact us with your order number. Call 1-888-212-5501 or email info@promotionalproductinc.com and a real person checks on it and replies. There is no online login for order status. See our help center for more.

Contact your rep with your order number and the new quantity, and we pull the artwork and decoration specs from the original order. Setup fees are waived on exact reorders. Prefer email? Send "reorder my last pen order, same everything, 500 units" and we handle it. Reach your rep anytime.

Decoration matches exactly. We keep your digitized files, separations, and PMS specs on file. Product blanks may show minor manufacturer batch variation (dye lots), which is industry-normal. Any spec change you request gets a fresh proof before production. Contact us with questions about a specific item.

Indefinitely for active customers. Logos, digitized embroidery, proofs, and order specs stay on file for reorders years later, and we retrieve them on request. Need a file resent? Contact us and we will pull it from your records.

Yes. There is no login to share; we work by phone and email. Tell us who to include and we can note approval workflows (for example, "CC marketing on proofs") on your file. For larger programs, ask about company stores. Contact us to set this up for your company.

Our team is available during standard U.S. business hours at 1-888-212-5501, with email (info@promotionalproductinc.com) monitored continuously and answered promptly. Proofs, quotes, and order questions typically turn around same business day. Browse the help center anytime for self-serve answers.

Yes. Orders are handled by real product specialists who stay with your project from quote through delivery, and repeat clients build ongoing relationships with their reps. No anonymous ticket queues; accountability has a name here. Contact us to be matched with your dedicated rep.

Most quotes return the same business day, often within hours. Complex multi-product or program quotes may take a touch longer. We acknowledge immediately and tell you exactly when to expect numbers. Request a quote or see ordering for the full process.

That is one of our favorite calls. Share your audience, budget, and date, and we narrow thousands of products to a shortlist of two or three proven winners, with free samples available. Decades of category knowledge, free of charge: 1-888-212-5501. Or browse all products.

Email changes to info@promotionalproductinc.com with your order number or company name, or call 1-888-212-5501. Update before proof approval to keep in-flight orders accurate. See payment and billing or contact us for help.

Yes. Ask us and we re-send any archived artwork or proof. Need your vectorized logo for another vendor? It is your art; we export it to you. Contact us to request files from past orders.

Yes. After a website checkout we email an order acknowledgement restating your items, quantities, and dates. Your rep sends the proof for approval and shares tracking once the order ships. If anything looks off, one quick reply fixes it before production. Contact us if you did not receive one.

Email info@promotionalproductinc.com anytime. Messages queue for first-thing response, and urgent deadline flags in the subject line get triaged accordingly. Most issues resolve within the first hour of the next business morning. Check the help center for immediate self-serve answers.

Yes. Tell us your typical depletion cycle (quarterly pens, annual event totes) and we set proactive reorder check-ins, or schedule standing releases from warehoused inventory. You never run out. Contact us to set up reminders, or browse pens and bags to restock.

Yes. Program clients (uniform programs, company stores, multi-event calendars) get enhanced account management: inventory reporting, scheduled releases, and consolidated invoicing. Contact us to scope a program, or explore corporate employee gifts for recurring needs.

Tell your rep directly, or email info@promotionalproductinc.com. Issues route to resolution with a named owner. Praise routes to the team that earned it; both genuinely shape how we operate. You can also contact us or check the help center.

Yes. Our monthly sale features rotating-category savings, and new-product drops surface trending items early. Ask your rep to flag deals relevant to your typical orders; we curate rather than spam. Browse all products or contact us to opt in.

Yes: SSL-encrypted checkout, PCI-compliant payment handling, and no storage of full card numbers beyond processor tokens. Decades of trusted service reflect how seriously we treat your data. See payment and billing or contact us with security questions.

Yes, on request. We send invoices, receipts, and order documentation, formatted for painless expense reporting and tax records. Contact us for copies, or see payment and billing for invoicing details.

Quotes remain valid for their stated window (commonly 30 days); after that, we refresh pricing on request, usually unchanged outside volatile categories like tech. No pressure tactics, ever. When you are ready, contact us or revisit ordering.

Yes. CC your designer on proof threads, or have them send art straight to us with your order reference. We speak fluent designer (dielines, PMS, bleeds) and keep you copied on decisions. Contact us to loop in your design team.

Contact us to discuss trade arrangements. Blind drop-shipping and volume structures exist for qualified partners. Bring your resale documentation and typical volumes to the conversation. Contact us to start a trade discussion.

Ask your rep to escalate, or email info@promotionalproductinc.com with "escalation" and your order number. Senior staff review escalations daily. Our guarantee culture means escalations are rare and taken personally. You can also contact us directly.

Call 1-888-212-5501. Quotes, art questions, deadline rescues, reorders, problems. A knowledgeable human answers, and most matters resolve inside one conversation. Email works; the phone works faster. Or contact us and we will respond promptly.