Payment, Billing & Tax

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, ACH/check for established accounts, and company purchase orders for approved organizations. Checkout is SSL-secured end to end. Have a question before ordering? Contact our team and we will set up the right method for you.

Your card is authorized at order placement and charged as your order moves into production after proof approval. If anything changes before then, you will approve the revised total first. Questions about a charge? Reach our billing team and we will walk you through it.

Yes. Select PayPal at checkout and complete payment through your PayPal account. Order processing, proofs, and guarantees are identical to card orders. If you run into any issue at checkout, contact us and we will help finish the order.

Yes — from approved businesses, schools, universities, and government agencies. Submit your PO at order time; new accounts complete a quick credit setup, and approved terms are typically net 30. To start a PO account, contact our team. See also accounts & reorders.

Yes, for credit-approved business accounts and most government and education buyers. First-time term requests may take a couple of extra days for verification, so start the application before a tight deadline. Apply for terms with our team to get set up.

In most cases yes. Call your rep and we will process a split manually — for example, partial card and partial PO. Online checkout supports one method; phone orders handle the rest. Contact us to arrange a split payment before you order.

Yes. Give us a billing contact and an art-approval contact, and we will route each communication correctly — common for organizations where marketing orders and accounting pays. Share your contacts with our team so every message reaches the right person.

Yes. An itemized receipt accompanies your order confirmation, and a final invoice issues at shipment showing product, decoration, setup, freight, and tax. Need a W-9 or vendor packet? Just ask. Contact us and we will send any documentation you need.

Yes. We routinely complete vendor onboarding — W-9s, COIs, supplier portals, and diversity questionnaires — for corporate, education, and government buyers. Send the paperwork and we will turn it around quickly. Submit your vendor forms here to get started.

We collect sales tax where required by the ship-to jurisdiction, calculated at checkout. Exempt organizations can submit a resale or exemption certificate and we will remove tax before payment is processed. Contact us to apply your exemption ahead of ordering.

Email your valid exemption or resale certificate to info@promotionalproductinc.com referencing your order, or flag tax-exempt status at checkout and follow the instructions. We will keep it on file for future orders. Need help? Contact our team.

Yes. Send your valid certificate covering the order date and ship-to state, and we will process the tax refund to your original payment method. Contact us with your order number and certificate to start the refund.

Generally, promotional items distributed for marketing are deductible business advertising expenses, and modest branded giveaways are treated differently from gifts under IRS rules — but specifics vary, so confirm treatment with your tax professional. Browse ideas in Corporate Employee Gifts.

Low-value branded items typically qualify as de minimis fringe benefits; higher-value gifts can create taxable income. Our guide Is Company Swag Taxable? covers the framework, and your accountant should make the final call. See also Is Company Swag Worth It?.

Card data is processed through PCI-compliant payment systems; we do not keep raw card numbers on our servers. Saved payment profiles, where offered, are tokenized through the processor. Questions about payment security? Contact our team.

Yes. The entire site and checkout run on SSL encryption, and payments route through PCI-compliant processors. We have maintained an A+ BBB rating while serving customers since 1997. Learn more about us or contact our team with any security question.

Only with your confirmation — we do not auto-charge stored methods without authorization. At reorder, we will confirm the payment method you want before processing. More on repeat orders in accounts & reorders, or contact us to set up your reorder.

A returned check incurs the standard bank fee and pauses the order until payment clears by another method. For deadline orders, paying by card or ACH avoids that risk entirely. Contact us right away if a check is returned so we can keep your order on track.

Yes. We will issue a proforma showing the complete order for your internal approval or international payment processes before any charge occurs. Request a proforma invoice with your order details and we will prepare it.

Generally yes, processed in USD; your bank handles currency conversion and any foreign-transaction fee. International orders may require additional verification. Contact our team if your international card needs extra steps and we will guide you through them.

Standard orders bill in full at production, but large programs and contract work can be structured with deposit and balance terms by arrangement. Discuss the structure with your rep before ordering. Contact us to set up deposit terms for your program.

Yes. We provide a formal, itemized quote on letterhead suitable for procurement files, including specs, lead times, and validity period. Many buyers find our all-in quote makes the comparison straightforward. Request a procurement quote and we will format it for your files.

For substantial programs, net terms function as short-term financing for approved accounts, and phased-release programs spread spend across months. Ask your rep to structure the program around your cash flow. Contact us to discuss financing options for a large order.

All pricing is in U.S. dollars (USD). International buyers pay in USD, and conversion happens at your card issuer’s rate. For pricing on any item, browse all products or contact us for a quote in USD.

Yes. Contact us with the approximate date and order details, and we will resend invoices and receipts from your history. Account holders can also self-serve past invoices in the dashboard. Request a reissued receipt or see accounts & reorders.

Authorizations verify funds at order placement; the actual capture happens at production or shipment. An authorization that drops off after capture is normal card-network behavior, not a double charge. Still unsure about a charge? Contact our billing team.

Usually yes, provided it supports online billing-address verification and covers the full total. Authorization holds can tie up prepaid balances, so a standard card is smoother for larger orders. Contact us if a prepaid card is declined and we will help complete the order.

We regularly serve government buyers with POs, terms, and required documentation. Ask about applicable cooperative or contract pricing for your agency — our team handles public-sector compliance routinely. Contact us for government pricing and explore Industries.

Call 1-888-212-5501 or email info@promotionalproductinc.com with your order number — billing inquiries route to a human who can see your full order, not a ticket queue. You can also reach us through our contact page anytime.

Yes. Request an account statement and we will provide a consolidated summary of orders, invoices, and payments for your fiscal period — handy for marketing-budget reconciliation. Request a year-end statement or see accounts & reorders.