Getting Started & Ordering

To order online, browse the catalog, pick your product, choose quantity and color, then submit — you can upload your logo at checkout or email it after. We send a free digital proof for your approval before anything goes into production, so you control every detail. See our full how to order guide, start by browsing all promotional products, or contact a specialist for help.

The ordering process has five steps: (1) choose your product and quantity, (2) submit your artwork, (3) review and approve your free digital proof, (4) we produce your order, and (5) we ship to your door. You get email updates at every stage, and nothing prints without your approval. See our step-by-step how to order guide, browse products to begin, or ask a rep.

Yes — you can order over the phone by calling 1-888-212-5501, and a promotional products specialist will walk you through product selection, pricing, artwork, and deadlines. Phone orders get the same free proofs, pricing, and guarantees as online orders. Prefer to reach the team another way? We are here since 1997.

Yes, you can order by email. Send your product selection, quantity, artwork, and in-hands date to info@promotionalproductinc.com and a representative will confirm pricing and send an order summary plus a free digital proof for approval before production begins. You can also reach us through our contact page.

No, you do not need an account — you can check out as a guest. Creating a free account is optional but handy: it stores your artwork, order history, and shipping addresses, and enables one-click reorders with no new setup fees. Have questions about setup? Talk to a rep or browse products first.

Right after you place your order, you receive an order confirmation email with your order number. Our art team then prepares your free digital proof, your dedicated rep reviews details like imprint location and in-hands date, and once you approve the proof, production begins. Questions on a live order? Contact your rep.

You will get an automatic confirmation email with an order number within minutes of checkout — that confirms your order was received. If you do not see it, check your spam folder, then call 1-888-212-5501 so we can verify your order and resend the confirmation. You can also reach us here.

Yes — helping first-time buyers is exactly what our team does. We have guided new customers since 1997 through choosing the right product, decoration method, quantity, and timeline. Call, live chat, or request a free quote and we handle the rest. Not sure where to start? Browse popular products or read what promotional products are.

To request a quote, click "Free Quote" on any product page or our contact page, then tell us the item, quantity, number of imprint colors, and your deadline. We email a complete itemized quote — product, decoration, setup, and shipping — usually within one business day. Browse products to quote anytime.

Quotes are typically honored for 30 days. Because supplier costs and freight rates can shift, we recommend confirming your quote before ordering if more than a month has passed — we will re-verify pricing and availability for you. Contact your rep to confirm a quote or browse more products.

No — with our no-surprises pricing, the price on your final order confirmation is the price you pay. Pricing only changes if you change something (quantity, imprint colors, product, or shipping speed), and any revision is shown to you for approval first. Questions on a quote? Reach a specialist.

To order from a quote, reply to your quote email confirming you want to proceed, or call your rep at 1-888-212-5501 with the quote number. We convert it to an order, collect artwork and payment details, and send your free proof — your quoted pricing carries straight over. Contact us to proceed.

Yes — logged-in customers can view quotes, orders, proofs, and tracking in their account dashboard. If you checked out as a guest, your confirmation email contains links to review your order details and status. Need help finding an order? Contact your rep.

There is no hard deadline to convert a quote, but quotes are price-protected for about 30 days, and rush timelines are calculated from the day you order — not the day you were quoted. If you have a fixed event date, order as early as possible. Contact us to lock in your order.

Before ordering, have four things ready: your logo file (vector preferred), your quantity (including a size breakdown for apparel), your imprint color(s), and your in-hands date. With those, we can quote, proof, and produce your order without delays. Browse products or ask a rep what to prepare.

Usually yes — most products let you split your total quantity across available colors while keeping quantity-break pricing. Some items require a minimum per color, and an ink-change fee may apply if your imprint color changes between product colors. Want exact split pricing? Contact a specialist or browse products.

Yes — you can order as many different products as you like in one transaction, though each product is priced against its own quantity breaks. Bundling related items (a pen, notebook, and tote for a welcome kit) is something our reps can quote together. Browse products or ask us to build a bundle.

Yes — most items can be purchased blank, without any imprint. Blank orders skip art proofs and setup fees and ship faster since no decoration is needed. Just note "no imprint" in your order comments or ask your rep for blank pricing. Browse products to order blank.

Yes — unless a product page says otherwise, the listed price includes a standard one-color, one-location imprint. Additional imprint colors, extra locations, or premium decoration methods are clearly itemized before you approve your order. Browse products and pricing or request an itemized quote.

An in-hands date is the day you physically need products delivered — not the ship date. Telling us this date lets us work backward through production and transit time, recommend the right shipping speed, and guarantee on-time delivery. Have a fixed event? Tell a rep your in-hands date.

No problem — without a firm deadline we default to standard production (7–10 business days) plus ground shipping, the most economical path. If a date firms up later, contact us right away and we will see if rush production or faster shipping can still meet it. Browse products or reach a rep.

Yes — pricing tables show common quantity breaks, but you can order any amount at or above the minimum, including in-between quantities. For amounts above the highest listed tier, contact us for additional volume discounts. Browse products to see published quantity breaks.

Inventory for popular items updates regularly, but promotional stock moves fast. For time-sensitive or large orders, call 1-888-212-5501 or use live chat and we will confirm real-time stock in your specific color and size before you commit. You can also reach us here or browse products.

If an item goes out of stock after you order, we contact you immediately with options: wait for restock, switch to a comparable in-stock item at equal or better pricing, or cancel with a full refund. We never substitute products without your explicit approval. Contact your rep with any concern.

Yes — you can buy promotional products for personal use. Weddings, family reunions, birthdays, memorials, fantasy leagues, and team events are all welcome. The same minimums, free proofs, and guarantees apply whether you are a Fortune 500 brand or planning a backyard celebration. Browse products or ask for ideas.

No — "promotional products," "swag," and "branded merchandise" are the same thing by different names: physical items customized with a logo or message and given away to promote a brand. "Swag" is the casual term, "branded merchandise" the corporate one. Read what promotional products are or browse the catalog.

Yes — every order is backed by real specialists, not just automation. Reach us by phone at 1-888-212-5501, by live chat on the site, or by email at info@promotionalproductinc.com. Our team has done this since 1997 and can answer product, art, and deadline questions on the spot. Contact us.

Yes — live chat is available on every page during business hours. It is the fastest way to check stock, confirm a deadline is achievable, or get help choosing between products without picking up the phone. Prefer email or phone? See all the ways to reach us.

Yes — items stay in your cart, and account holders can retrieve carts across devices. Keep in mind cart contents do not reserve inventory or lock pricing, so if your event is close, complete checkout to secure your production slot. Need help? Contact a rep or keep browsing products.

Yes — during checkout you can enter separate billing, shipping, and approval contacts. Many customers have marketing place the order, accounting handle the invoice, and a third person approve the art proof, and we coordinate all three. Contact us to set up multi-contact ordering.

Yes — we accept purchase orders from approved organizations, including most educational institutions and government agencies. Send your PO with the order and our billing team sets up terms; first-time accounts may require a quick credit verification. Contact our billing team to get started.

Our 100% satisfaction guarantee means that if your order arrives damaged, defective, or different from the proof you approved, we make it right — reprint, replacement, or refund, your choice. Call 1-888-212-5501 and our team resolves it without runaround. That promise has stood since 1997. Contact us if anything is wrong.

Yes — find the identical item (same product, decoration, and quantity) at a lower advertised price from a reputable retailer, send us the link before ordering, and we will match it. Our lowest-price guarantee keeps you from comparison-shopping endlessly. Send a price-match request or browse products.

Our on-time delivery guarantee means that when you set a guaranteed in-hands date at checkout, we commit to it — and if we miss your date on a rush order, we refund the rush fee. We track every order's production and transit milestones to keep that promise. Set your in-hands date with a rep.

Yes — browse our idea gallery, case studies, and customer reviews for real decorated products across industries. Your free digital proof then shows your exact logo on your exact product before anything is produced. Browse the product catalog, see examples of promotional materials, or ask for samples.

The most popular first orders are pens, ceramic mugs, cotton totes, and t-shirts — low minimums, low per-unit cost, and universal appeal. They are a low-risk way to test our quality before scaling up. Browse pens, coffee mugs, tote bags, or t-shirts to start.

Order 3–4 weeks before your need-by date for the most options and lowest cost. Standard production runs 7–10 business days plus shipping. On a tighter timeline? Rush production (3–5 days) and expedited freight can compress that — call 1-888-212-5501 first. Browse products or ask about rush options.

Yes — if you reorder uniforms, onboarding kits, or event supplies on a cycle, we can schedule releases in advance so stock arrives when you need it, with reorder setup fees waived and pricing locked per agreement. Contact us to set up a reorder schedule.

Yes — tell us your total budget, audience size, and goal, and we will propose options that fit, like "$500 for 250 trade-show giveaways" or "$50/head for 40 client gifts." It is a free service and usually takes one phone call. Get budget help from a rep or browse products.

Buying from PPI gets you specialists who have done this since 1997, a free proof with unlimited revisions before production, price matching, guaranteed in-hands dates, free setup on reorders, and a satisfaction guarantee — plus a real human who answers when something needs fixing fast. Talk to a specialist or browse products.