Proofs & Approval

Every order gets a free digital visual proof, and production starts only after you approve it. Check every detail on the proof: artwork placement, product and imprint colors, text and size. Screens can show colors slightly differently, and small variations such as imprint alignment up to 3/16" are normal. Revisions are free: choose "Not approved – I want changes and a new proof" on your proof page. You approve by signing the proof online. Your signed approval is final: the order goes into production, can no longer be changed or cancelled, and this is when we charge your order. We are not responsible for errors in an approved proof, so please check carefully before you sign. Download the full Digital Visual Proof Policy (PDF), or contact us with any questions.

A digital visual proof is a free, true-to-scale mockup showing your exact artwork placed on your exact product, with size, position, and colors simulated for your approval before anything is produced. Nothing prints until you say yes. Want to see your logo on a product? Start your order and we will send a proof.

Yes. Every order includes a free digital proof with unlimited revisions, at no extra cost. It is central to how we guarantee satisfaction: you approve precisely what we make. We have worked this way since 1997. Have a project? Request a free proof and review your design before you commit.

Typically within 24 hours of receiving complete artwork, often the same business day. Rush orders get prioritized proofing so approval never becomes the bottleneck. Sending print-ready artwork files speeds things up. Need it fast? Tell us your deadline and we will prioritize your proof.

Open the link in your proof email and sign the proof online: choose your answer, type your full name and tick the approval statements. Your signed approval timestamps the production clock. Turnaround days count from approval, not from order placement. Because approval starts the clock, it affects your delivery timeline. Questions before you sign off? Call us.

Check five things: spelling and numbers (every character), logo version, imprint color(s), placement and size, and product color and size details. What you approve is exactly what we produce. Read it like a contract. Double-check your logo file and artwork too. Unsure about anything? Ask us first.

Yes. Revisions are unlimited and free. On the proof page, choose "Not approved – I want changes and a new proof" and describe your changes (move it up, make it 20% larger, swap to the stacked logo). A revised proof follows within 24 to 72 business hours. There is no limit and no charge for edits. Ready to fine-tune your design? Send your revisions and we will turn a new proof around.

Production waits. We never print without your approval. We will follow up by email and phone, but prolonged silence pushes your delivery date day for day, so approve promptly on deadline orders. Approval timing directly affects your production schedule. Lost the email? Contact us for a fresh copy.

Approve as soon as you can. If your order has a deadline, our art department writes it in the notes at the top of your proof email and proof page. Each day unapproved delays delivery by a day, and on rush orders a missed approve-by time can cost the guaranteed date. Your approval date drives the whole production timeline. On a deadline? Tell us the date you need.

Yes. Name your approver and we will send the proof directly to them. If several people need to review it, collect their feedback first: the first signed approval is final and locks the proof. Just tell us who needs to review it when you place your order. Need to add an approver? Let us know and we will route the proof.

Yes. The proof page works on any phone: open the link in your proof email, zoom in on the artwork to confirm spelling and numbers, then sign your approval on screen. The same five-point proof checklist applies on mobile. Questions on the go? Reach us.

Exact reorders can skip proofing (same art, same product) to save time, or you can request a fresh proof for peace of mind, your call, stated at reorder. Anything that changes from the original triggers a new proof automatically. Placing a repeat order? Tell us your preference and we will set it up.

A proof waiver lets you skip the proof step on extreme rush jobs so production starts instantly from your supplied print-ready art. It trades review for speed, and we only offer it when art is clean and time demands it. Print-ready vector artwork makes a waiver safer. On a tight deadline? Call us.

The proof nails layout, size, and placement, but on-screen color is a close simulation, not a calibrated promise. For exact color, provide PMS codes and consider a pre-production sample on critical jobs. Sending PMS color codes with your artwork gives the best match. Color-critical job? Talk to us about options.

A pre-production proof is one real unit of your order, actual product, actual decoration, produced and photographed or shipped for sign-off before the full run. It adds about 5 to 10 days plus a quoted cost, and is ideal for high-stakes programs. It is the surest way to confirm color and decoration. Want one? Request a pre-production proof.

On many orders, yes. Ask for first-article photos and we will send shots as production begins. It is a lightweight midpoint check between the digital proof and delivery. It fits naturally into your production schedule without slowing things down. Want first-article photos? Add the request to your order.

Your signed approval is final: the order goes into production and can no longer be changed or cancelled, and errors on an approved proof (spelling, placement, artwork) are not covered by our guarantee. That is why we ask you to check every detail on your proof before you sign. Spotted a problem? Contact us right away at 1-888-212-5501 and we will help with options such as a corrected reorder.

That is on us. Our satisfaction guarantee applies in full, with a reprint, replacement, or refund. The approved proof is the contract both sides are held to, so any mismatch from it is our responsibility to make right. We have stood behind this since 1997. Received a mismatch? Contact us or call 1-888-212-5501.

Production-safe adjustments, minimum stroke weights, imprint-area fitting, and decoration-method constraints, are applied and shown transparently on the proof. If anything looks off, just say so, because revisions are unlimited. These tweaks keep your logo printing cleanly at production scale. Want it adjusted? Tell us.

Yes. Multi-item orders receive a proof per decorated product, sent together where possible so you can approve the whole campaign in one sitting. Each item gets its own accurate mockup. This works well for matched programs across apparel and accessories. Ordering several products? Send your list and we will proof them together.

Yes. You approve the layout proof plus the data list exactly as you supplied it. Names print exactly as your spreadsheet reads, so double-check spellings there, because the list is part of the approval. Personalization is common on name badges and awards. Sending a name list? Share your spreadsheet and we will proof the layout and data.

Embroidery proofs simulate stitches and list thread colors, and for critical jobs a physical sew-out can be added. Expect a faithful stitch interpretation of your logo, not a pixel-identical print. Learn more about how embroidery decoration reproduces fine detail. Embroidering apparel? Ask about a sew-out.

Yes. Ask and we will proof your art on each product color you are ordering, so you confirm contrast and ink choices per colorway before approval. Seeing every colorway helps you avoid low-contrast surprises. This is useful across apparel and multi-color drinkware. Ordering multiple colors? Request a proof per colorway.

"Approved as is" means the artwork is final exactly as shown. "Approved with changes" means you approve it with only the minor changes you describe. Usually no new proof is needed; if our art department needs to show you the changes, we send a new proof for your approval first. Either way your signed approval is final, our team gives it a final check, and then production starts. Not sure which to choose? Ask us and we will guide you.

Yes. Your signed proof approval locks your artwork, specs, quantity and pricing, the order goes into production, and this is when we charge your order. Please check your total before you sign. See how pricing and quotes are set. Need a different quantity? Contact us before you approve.

Because reprints, disappointment, and missed events cost far more than 24 hours of review. Free proofs with unlimited revisions are why our reorder rate and our satisfaction guarantee hold up. We have proofed every order since 1997 for exactly this reason. Ready to order the right way? Start with a free proof.