About Promotional Product Inc.
Curious who is behind your order? This guide covers who we are, how long we have been in business, where we ship from, and the guarantees that put the risk on us — Promotional Product Inc. has served U.S. businesses since 1997.
20 questions · All FAQ topics
Who is Promotional Product Inc.?
Promotional Product Inc. (PPI) is a U.S.-based promotional products company serving businesses since 1997, with over 50,000 companies outfitted since 1997. We combine a 5,000+ product catalog, free art services, fast production, and guarantee-backed accountability under one roof. Learn more about us or browse the full catalog.
How long has PPI been in business?
Promotional Product Inc. has been in business since 1997 — decades of continuous operation in promotional products. That longevity means deep supplier relationships, decoration expertise, and problem-solving pattern recognition that newer entrants simply cannot shortcut. Read our company story.
Is Promotional Product Inc. a legitimate, trustworthy company?
Yes — Promotional Product Inc. holds an A+ BBB rating, runs SSL-secured checkout, has served 50,000+ companies since 1997, and backs orders with real guarantees: 100% satisfaction, price match, and refunded rush fees on missed in-hands dates. See why buy from us, see who we are, or contact us to verify.
What makes PPI different from other promotional product companies?
PPI combines free art with unlimited proof revisions, free setup on reorders, guaranteed in-hands dates, a price-match policy, low 12–24 piece minimums, retail-brand access from Yeti to Moleskine, and dedicated reps who own your order start to finish. See why buy from us, browse retail brands, or talk to a rep.
What is PPI's 100% satisfaction guarantee?
If your order is defective or does not match your approved proof, Promotional Product Inc. will reprint, replace, or refund it — our error, our cost, including shipping. The guarantee has anchored every order since 1997. Read about our company or reach out with questions.
Does PPI really price match?
Yes — bring a legitimate competitor quote for the identical product, quantity, and decoration, and PPI will match it. Between price match and a monthly sale running up to 70% off select categories, you never choose between PPI service and market pricing. Ask about price matching or browse products.
How many products does PPI offer?
Promotional Product Inc. offers 5,000+ products and growing — across apparel, drinkware, bags, pens, tech, awards, outdoor, trade-show, eco, and retail-brand categories. Our team specializes in collapsing those 5,000 options into your right three. Browse all products or explore drinkware.
Where is PPI located and where do orders ship from?
Promotional Product Inc. is U.S.-based, with orders decorated and shipped from a nationwide network of production facilities — your order ships from the factory best suited to your product and timeline. One company, one accountable contact, distributed speed. Learn more about us or contact our team.
Does PPI serve small businesses or only large companies?
Both — minimums of 12–24 pieces (some items as low as 6) welcome startups and local shops, while program services like warehousing, company stores, and kitting scale to enterprise. Our 50,000-company history spans solo founders to national brands. Browse all products or request a quote.
What industries does PPI specialize in?
Promotional Product Inc. has deep vertical experience in healthcare, education, technology, real estate, trade shows and events, and nonprofits, with extensive order history across construction, finance, hospitality, and government. See our industry experience or browse products.
What free services does PPI include?
Promotional Product Inc. includes free digital art proofs with unlimited revisions, free logo cleanup and vectorization, free product recommendations and quotes, free setup on exact reorders, and free strategy consultation. The expensive part of promo — expertise — is the part we give away. Request free samples or ask a rep.
How do I contact Promotional Product Inc.?
Call Promotional Product Inc. at 1-888-212-5501 during U.S. business hours, email info@promotionalproductinc.com (monitored continuously), or use the site to browse, quote, and manage your account. Expect real humans and same-business-day responsiveness. Contact us here or see the help center.
Does PPI have customer reviews or references?
Yes — Promotional Product Inc. holds an A+ BBB standing and decades of repeat clients, and industry-specific references are available on request for large programs. The strongest review is our reorder rate: clients who try us, stay. Read our reviews, learn more about us, or contact our team.
Can PPI handle very large or complex orders?
Yes — Promotional Product Inc. handles multi-thousand-unit runs, multi-product programs, split shipments across locations, custom-import projects, and full event-season management. Complexity is where supplier relationships built since 1997 earn their keep. Talk to a rep about your program or browse products.
Does PPI offer any deals or promotions?
Yes — Promotional Product Inc. runs a monthly sale rotating featured categories at up to 70% off, plus quantity breaks that reward planning and deeper pricing on annual program commitments. Ask your rep to flag current deals matching your typical orders. Browse all products or contact a rep.
Is PPI's website secure for ordering?
Yes — Promotional Product Inc. uses SSL encryption to protect every session and transaction, handles payments under PCI-compliant processes, and safeguards your artwork and account data. Decades online without compromising client trust is a record we protect vigilantly. Contact us with questions or browse products.
Does PPI work with international customers?
Yes — Promotional Product Inc. supports international ordering and worldwide shipping with full customs support: U.S. production quality, global delivery, and documentation that clears borders smoothly. Contact us about international orders or browse products.
What is PPI's mission?
Promotional Product Inc.'s mission is to make professional-grade branded merchandise accessible, fast, and risk-free for every organization — pairing honest guidance with guarantees that put the risk on us, not you. Since 1997, the goal has stayed simple: make our clients look good. Learn more about us.
How do I stay updated on new products and trends through PPI?
Watch the monthly sale, ask your Promotional Product Inc. rep for trend briefings relevant to your industry, and lean on our team’s curation — we track what is moving across 50,000 client relationships so you do not have to scroll 5,000 products. Browse all products or ask your rep.
What's the best way to start working with PPI today?
Pick one: call Promotional Product Inc. at 1-888-212-5501 for a five-minute consult, email your logo and idea to info@promotionalproductinc.com, or browse the catalog and request a quote. Free proof, honest pricing, guaranteed dates. See how ordering works or browse all products.
Need help with a big order?
Our expert staff has been helping customers since 1997. Free quote, no obligation.