Can I make changes on a visual proof?
During the visual proof process, you have the flexibility to make any desired changes to the proof. However, once the visual proof has been approved, the order will proceed into production exactly as approved on the visual proof, and no further changes can be made at that point.
Can I receive a visual proof on a rush order?
Yes, you can request a visual proof for a rush order, however, there is no guarantee if the production timeline will allow it. It’s important to be aware that this process may cause a delay in the order. Visual proofs typically take 24-48 working hours to be completed. In certain situations, we may need to consider skipping the visual proof process, and we will provide guidance if this option is available. For rush orders, we recommend not opting for a visual proof to avoid any potential delays in the process.
How can I approve a visual proof?
You can approve a visual proof by responding to the email that contains the proof. Simply indicate your approval in your reply. In certain cases, we may request your written approval.
How long does it take to create a visual proof?
Visual proofs typically require 24 to 72 business hours to be created and then emailed to you for your approval.
Is there a deadline on a visual proof?
Yes, there is a deadline for approval once the visual proof has been sent to you. The deadline will be clearly indicated in the visual proof email you receive. This deadline date helps guide the ordering process to ensure that your products are delivered on time.
If the visual proof approval deadline has passed, and we have not received your approval, we will make three additional attempts to email you as reminders for approval. If we still haven't received your approval within 14 working days from the date of the original visual proof email, a PPI customer service representative will approve the proof on your behalf. The order will then be processed according to the current standard production timeline and printed based on the layout presented in the visual proof.
What is a pre-production sample?
A pre-production sample is an actual, live sample of the product you intend to order, which we can create and send to you for your evaluation. This service is typically requested for larger orders, and there is an associated cost.
The charge for a pre-production sample is $150, plus the shipping fee. Upon receiving the pre-production sample and once you have approved it, the $150 charge will be credited to your order. If you wish to not proceed with the order, the cost of the sample is non-refundable.
It's important to be aware that requesting a pre-production sample may potentially result in production schedule delays. Additionally, not all items are eligible for a pre-production sample.
What is a visual proof or e-proof?
A visual proof, also known as an e-proof, is a digital or paper proof that is emailed to the customer prior to processing any custom order. This proof provides a representation of how the product will be customized on the specific item you have chosen.