What is a visual proof or e-proof?
A visual proof is a paper proof that is emailed to the customer before every custom order is processed. This will show you how the product will be customized on your specific chosen item. Customer approval is required before the order is moved into production.
Can I receive a visual proof on a rush order?
Yes. However, keep in mind this process will delay the order as visual proofs can take up to 24-48 hours to be completed. In some cases, we have to skip the visual proof process; we will advise you if this is an option. For rush orders, we suggest to not have a visual proof because it will delay the process.
How long does it take to create a visual proof?
Visual proofs can take up to 24 to 72 business hours to be created and emailed for your approval.
Can I make changes on a visual proof?
During the visual proof process you may make any changes to the proof you like. Once the visual proof has been approved, the order will go into production as you approved on the visual proof and no changes can be made at that time.
How can I approve a visual proof?
You can reply back to the email that you received containing the visual proof. Please indicate your approval. In some instances, we will require your written approval.
Is there a deadline on a visual proof?
Yes. Once the visual proof has been sent to you, there will be a deadline for approval indicated in your visual proof email. This deadline is provided to help guide the ordering process. This will also ensure we meet your in-hand date as applicable.
What is a pre-production sample?
We can create an actual live sample of the product you would like to order and send that sample over to you. This is usually requested on large orders and there is a cost associated with it. The charge for a pre-production sample is $100 + shipping. Once you receive the pre-production sample and approve it, the $100 will be credited to your order. If the sample is not approved, the charges applied will not be refunded. Productions schedules may be delayed if a pre-production sample is requested. Not all items are eligible for a pre-production sample.