SHIPPING AND DELIVERY

PPI customers can use their UPS or FedEx shipper account numbers for sample and order shipments. If you use your shipper account number, PPI will not charge you shipping costs. Shipper account numbers should be provided when you initially place your order. Once the order is in production, no changes can be made to the shipping methods. Please let us know how you would like your sample or order shipped. If no other shipping method is indicated, your order will be shipped via ground shipping.

Yes, we can ship most of our promotional items internationally to select destinations. All international shipments will be processed through UPS or FedEx to ensure secure and reliable delivery. The recipient is fully responsible for all applicable taxes, customs, and duty fees imposed by the destination country. These fees are not included in the shipping cost and must be paid directly to the customs authorities or courier upon delivery. To ensure smooth processing, any additional documentation or information requested by customs or the shipping carrier must be promptly provided by the customer.

Please note that international shipments may be delayed due to customs clearance procedures in your country. We are not responsible for such delays and appreciate your understanding. Shipping rates will vary based on the destination, weight, and dimensions of the package. 

By placing an order for international shipment, you agree to these terms. Should you have any further questions, feel free to contact our customer service team for assistance.

Once the production is completed on your order, your order will ship within 1-2 business days. Tracking will be emailed to you accordingly. Delivery times will vary upon the shipping method you have chosen. If you require urgent delivery, please let us know! Your order will be shipped via standard ground shipping, unless you have requested otherwise. Please note, we are not responsible for any delays the shipping carrier may encounter.

If an address correction is processed by the shipping carrier, the shipping carrier will charge accordingly. Address correction charges can range from $10 to $40. Customers are liable for all address corrections. Please check all order information once order is confirmed. All orders will be shipped to the addresses provided by the customer (as is). The customer is liable for any freight carrier fees applicable for address change corrections.

The shipping estimate tool provided on our website will only provide shipping estimates based on UPS or FEDEX rates for the current day only. As rates change on a daily basis, your order total will be adjusted accordingly.

At Promotional Product Inc, we know how important it is to receive your order on time for your event. If you’ve given us a specific delivery date, we’ll make sure your package ships from our facility in time to meet it. However, please note that shipping carriers can sometimes experience delays beyond our control.

If you need to redirect your package to a different address, change of address fees will apply, along with the updated shipping costs to the new location. Keep in mind that address change requests are not always guaranteed.

Shipping charges are the shipping costs that UPS or FEDEX charges us to deliver the order to you. PPI will always use ground shipping. All shipping estimates are based on end of day delivery. If expedited shipping is required, please notify us. All rates will be provided by UPS or FEDEX.

Split shipping is when you need your order to be shipped to multiple locations. This must be communicated when you originally place the order. Once the order is processed and in production, no changes can be made to the order. All customers will be fully responsible for all shipping charges and costs incurred. Customers should specify all addresses and quantities to be delivered at the time of ordering. There is a $10 charge for every separate address the product will be shipped to. The first 2 addresses are free. If you have more than 2 addresses, please detail all shipping information and quantity of delivery using an excel sheet.