Free shipping on all custom promotional pens | Free setup on orders over $500
Best deals on custom promotional products

Best deals on custom promotional products

Need help? Call Us: +(888)212-5501



Need help? Call Us: +(888)212-5501

SHIPPING AND DELIVERY

What is a shipping charge?

Shipping charges are the shipping costs that UPS or FEDEX charges us to deliver the order to you. PPI will always use ground shipping. All shipping estimates are based on end of day delivery. If expedited shipping is required, please notify us. All rates will be provided by UPS or FEDEX.

What is split shipping?

Split shipping is when you need your order to be shipped to multiple locations. This must be communicated when you originally place the order. Once the order is processed and in production, no changes can be made to the order. All customers will be fully responsible for all shipping charges and costs incurred. Customers should specify all addresses and quantities to be delivered at the time of ordering. There is a $5 charge for every separate address the product will be shipped to. The first 2 addresses are free. If you have more than 2 addresses, please detail all shipping information and quantity of delivery using an excel sheet.

Can I use my shipper account number?

PPI customers can use their UPS or FedEx shipper account numbers for sample and order shipments. If you use your shipper account number, PPI will not charge you shipping costs. Shipper account numbers should be provided when you initially place your order. Once the order is in production, no changes can be made to the shipping methods. Please let us know how you would like your sample or order shipped. If no other shipping method is indicated, your order will be shipped via ground shipping.

Shipping estimates via order processing

The shipping estimate tool provided on our website will only provide shipping estimates based on UPS or FEDEX rates for the current day only. As rates change on a daily basis, your order total will be adjusted accordingly.

How soon will I receive my order?

Once the production is completed on your order, your order will ship within 1-2 business days. Tracking will be emailed to you accordingly. Delivery times will vary upon the shipping method you have chosen. If you require urgent delivery, please let us know! Your order will be shipped via standard ground shipping, unless you have requested otherwise. Please note, we are not responsible for any delays the shipping carrier may encounter.

Incorrect Addresses Provided

If an address correction is processed by the shipping carrier, the shipping carrier will charge accordingly. Address correction charges can range from $10 to $40. Customers are liable for all address corrections. Please check all order information once order is confirmed. All orders will be shipped to the addresses provided by the customer (as is). The customer is liable for any freight carrier fees applicable for address change corrections.