GENERAL ORDER INFORMATION
How can I place my order?
Online - click buy now button on the product page.
Over the phone - Customer can call our office and place the order.
Via quote - Customers can place the order after receiving a quote.
What happens after I place an order?
After you place the order, your assigned sales representative will review your order, make suggestions, contact you with any questions, confirm dates, confirm shipping estimation, item inventory and your artwork. Once we process your payment, an order confirmation will be sent to you and a visual proof will follow within 24-72 business hours.
How can I find out if a product is in stock?
You can call our office at 888-212-5501 or email email@example.com. Please reference the item SKU # of the product you are interested in. If you place an order or quotation for an item that is not in stock, one of our sales representatives will call you with alternative options.
Does the PPI sales price include printing charges?
In most cases, the unit price includes a one color imprint for one location. For exact charges, we recommend requesting a quotation via our website.
What if I want a product without any imprint or customization?
We do sell products without any customizations or imprints. You have an option to indicate this during the order or quotation process. There is no setup or run charge for blank orders. Blank orders normally ship within 24 to 48 hours after payment approval.
What is the minimum quantity of a product I can purchase?
The first quantity that you see on the product page is the minimum quantity of purchase for the specific product. Every product has a different minimum quantity. Some items are available to purchase for less than the minimum requirement. Please ask your sales representative. Less than minimum charges will apply and vary according to the product.
How can I place an order online?
You can place the order online by clicking the buy now button on the product page.
Can I purchase multiple colors of a product?
You can buy multiple colors and sizes of a specific product for no extra charge. Simply mention the colors or sizes you need during the order process. Some items may require a minimum quantity of each color. In this case, a less than minimum charge may apply. Please ask your sales representative for further details.
What is a setup fee?
A setup fee is the cost associated with the creation of a die, plate, screen or other fixture that is used in our machines to print your logo on your desired item. Since each item has a unique imprint area, and imprint methods vary from item to item, it's necessary to create fixtures for imprints every time you order an item for the first time. Each new fixture requires another setup fee. A setup fee is not an artwork fee. Designing your artwork is a completely different fee. We do not charge a setup fee for exact reorders.
What is a run charge?
A run charge is the ink cost for additional colors of imprint. Run charges are calculated per unit and vary according to the item.
How can I request rush service on my order?
If you require rush production and need your order by a certain date, please mention this when you place an online order or a quote request. Rush production fees may apply depending on the item ordered. We will notify you before we confirm the order. You may also call our office to request rush service.
Why doesn't shipping get calculated when I place my order?
Orders that our submitted online will not show final shipping costs. Our customer representatives will update the order with correct shipping costs. As shipping rates change daily, this is completed manually on our end. If the shipping estimate is more than $50, you will be notified prior to the order being processed. Please review our Shipping Policy for further information.
What is in-hand date?
An in-hand or on-hand date or due date is the exact date you need your order delivered to you. It is highly important and necessary this is communicated prior to the order being processed. Each order has a different production time. We need to ensure we are able to meet your in-hand date. If no in-hand date is communicated, the order will be processed with regular production times.
Can I purchase quantities not listed on the product page?
You can order any quantity higher than the minimum quantity listed on the product page. We can offer you discounted pricing if you order higher than the maximum quantity listed on our website. Please request a quote to get the discount. Some items may require you purchase a certain set quantity. Please ask your sales representative for further information.
We do except international orders on certain products. You can email firstname.lastname@example.org to get more information. We only accept secure wire transfers for international orders. No other payment forms are accepted. All quotations and orders do not include custom/duty fees. All fees are assessed before your order is delivered. Customer is liable for all fees.
Can I cancel my order?
All orders may be cancelled before the order is placed into production. Once the order has been placed into production, the order may not be cancelled.
Shipping estimates during order processing
The shipping estimate tool provided on our website will only provide shipping estimates based on UPS or FEDEX rates for the current day only. As rates change on a daily basis, your order total will be adjusted accordingly.
What are over/runs & under/runs?
An overrun or underrun is when items produced or printed is more or less than the quantity ordered. Usually within our industry, you are charged for the over/runs. We will only charge you for the quantity ordered. If the quantity delivered is less, we will charge you for what was delivered.
Can I cancel my order?
You have an option to cancel the order before we start the production process. Once your order has been placed into production or production has been completed with your custom request, the order cannot be cancelled.
If I reorder, will I be charged a set up fee?
As long your artwork has not changed, you will no incur a repeat set up fee.
Do you charge sales tax?
We collect all applicable taxes for goods and services shipped to California. Customers within other states may be required to remit taxes. If you are a tax exempt company, please provide your resale certificate.
When do I receive my visual proof?
Once payment has been received and order has been sent for processing, your visual proof will be provided within 24-72 business hours.
Can I request changes to my visual proof?
You absolutely may request changes to your visual proof as we want to make sure you are receiving the best layout as per our customers standards. Please note, revised proofs may take 24-72 business hours to process. If you have an in-hand date, revised proofs will/may cause delays to meet your in-hand date.